Support and Assistance

Last Updated on Monday, 18 April 2011 11:00 Written by Administrator Sunday, 21 November 2010 16:41

In this document, you can find various support options offered by MyDLP Ltd., MyDLP Developers and MyDLP Community.

Community Support

Please first check MyDLP Documentation and use MyDLP Forums for assistance.

Premium Support

A support subscription provides you with direct access to the MyDLP team with guaranteed response time for all your DLP related needs. We offer general support and help in network design, configuration assistance, and more.

Subscription Details

You are purchasing a one year subscription, including 5 hours of professional services. We will provide any assistance desired, on as many installations as you have, within that time limit. Additional hours can be purchased if needed, at a lower per hour rate. The first purchase includes a donation to fund ongoing development of the MyDLP project.

If you do not use all your hours in a given year, they will be rolled over to the next year if you maintain an active subscription.

Professional Services Offered

The following outlines the services we most commonly provide to our customers, though this is not an all inclusive list.

Support: If you run into a problem with MyDLP, we're here to help.

Configuration assistance: Whether you need some brief guidance on the best approach, or want us to log in MyDLP and completely configure it, we are available for any level of assistance.

Configuration review: We can review your configuration to ensure it follows both MyDLP and general DLP best practices, and provide recommendations on improvements.

Network design: We can help you in positioning MyDLP inside your network

Conversions to MyDLP: For customers with an existing DLP solution and looking to convert to MyDLP, we can configure MyDLP matching the settings of your existing DLP product.

Guaranteed Response Time

All issues will receive a reply within one business day. Issues are prioritized by severity - problems causing an outage or having significant immediate impact on your network will always take priority, and will receive our attention as quickly as possible.

Availability

We guarantee availability from 09.00 to 17.00 GMT, Monday through Friday. Support outside of business hours, while routinely available, is not guaranteed.

Purchase

In order to get a premium support subscription please contact us from This e-mail address is being protected from spambots. You need JavaScript enabled to view it or fill the form below.